Application Support Specialist

Responsibilities:

• Perform support on web and mobile applications on various platforms (React Native, Cordova, JAVA, Vue + PHP, MVC, .NET, DEV Express).
• Troubleshoot application issues in Windows Server, MSSQL, IIS, SSIS, SSAS, and SSRS.
• Troubleshoot application issues using analytical methods.
• Fix application defects and resolve technical problems.
• Utilize data analytics to deliver data-driven recommendations.
• Ensure timely resolution of issues within SLA.
• Manage and close all tickets and live chats efficiently.
• Collaborate with internal IT to maintain system stability.
• Provide feedback on technical challenges and propose solutions.

Requirements:

• Diploma/Degree in Computer Science, Computer Engineering, Accounting Software, or equivalent.
• Fresh graduate are encouraged to apply.
• 1-3 years of experience in software development, application support, business analysis, testing, and troubleshooting will be an advantage.
• Skills in React Native, React JS, JavaScript, Android, iOS, C#, Git are a plus.
• Experience with databases, Web servers, MSSQL is advantageous.
• Strong English communication skills.
• Positive, self-motivated, and responsible team player.
• Strong analytical and problem-solving skills.
• Ability to work independently and in a team.