CUCKOO International (MAL) Berhad
Key Responsibilities:
Application Support
- Provide day-to-day support for business applications, ensuring timely resolution of incidents and service requests within defined SLAs.
- Monitor and troubleshoot system issues, ensuring minimal disruption to business operations.
- Perform root cause analysis and follow through to permanent resolution.
- Escalate complex issues to relevant parties and track resolution progress.
Software Implementation & Project Support
- Support system implementation projects, including requirement clarification, setup, testing, and deployment.
- Assist in system configuration and validation based on business requirements.
- Provide post-go-live support to ensure system stability and user adoption.
- Work closely with stakeholders to ensure smooth rollout of new features or systems.
Requirements & Qualifications:
Education & Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 1–3 years of experience in application support, system support, or software implementation roles.
Technical Knowledge
- Basic understanding of software implementation lifecycle (SDLC).
- Experience supporting business applications and handling system-related issues.
- Exposure to testing or UAT processes.
- Basic SQL knowledge for data validation or troubleshooting is an advantage.
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